Reference

Understand the Rules Before You Start

These terms set out what you agree to when you open an account and use our services. Access and eligibility depend on your local law and the region you are in — we are clear about that from the start.

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HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We collect only what we need to run your account and process payments through bKash, Nagad, and Rocket. Your data is not sold to third parties, and wallet details are stored with encryption at rest. You can request a full export of your account data or ask us to delete your record — submit that through the Help section of your dashboard or via email. Sessions are protected by HTTPS and account logins trigger an OTP to your registered mobile number, so no one else can access your account even if they have your password.

Data Retention

We hold account and transaction data for as long as your account is active and for a further period required by applicable financial record-keeping rules. After that, data is deleted or anonymised.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Every login sends an OTP to your registered mobile number. If you change your bKash or Nagad number, update your account profile immediately so the OTP path stays active.

Data Requests

To request a copy of your data or to ask for deletion, use the Help section in your account dashboard or email us directly. We action these requests within the period required by law.

LEGAL CONTACT PATHS

Reach Us on Legal and Account Matters

If you have a question about these terms, want to request a copy of your account data, or need to dispute a transaction tied to your bKash, Nagad, or Rocket wallet, our support team handles those requests directly. You can reach us through live chat, email, or by submitting a query through your account dashboard. Players in Dhaka and elsewhere in Bangladesh can expect a response in the same session for live chat, or within one business day for email queries.

What These Terms Actually Cover

ck5 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on ck5 and fund it through bKash, Nagad, or Rocket, you enter into a direct agreement with us. These terms define the rules of that relationship — what we owe you, what you agree to, and where the limits are. Access

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to our services depends on the laws of your region. We do not represent that everything on this site is available or lawful in every jurisdiction, including parts of Bangladesh where local law may restrict online account-based services. It is your responsibility to check whether using
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this site is permitted where you are. We keep these terms updated and will notify you of material changes through the contact path registered on your account. Your wallet — whether bKash, Nagad, or Rocket — is linked to your account identity, and the payment details
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you register must match the account holder. Mismatches between your mobile wallet name and your account name are a common reason transactions get held for review. If that happens, our support team can walk you through the verification step to clear it. Nothing in these terms
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removes your statutory rights under applicable Bangladeshi consumer law, and we do not use this document to limit what the law already protects.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

Straight answers to what people actually ask about our legal terms, account rules, and data practices.

Yes. Completing registration means you have read and accepted these terms. If you do not agree, you should not open an account or use our services.

You are responsible for checking whether access is lawful where you are. If local law changes, we may restrict access to your account and will notify you through your registered contact details.

Yes. Submit a data export request through the Help section of your account dashboard or by email. We will send your data in a readable format within the period required by applicable law.

Contact support via live chat or email with your wallet transaction reference and the amount in question. Our team will trace the payment against our records and respond within one business day.

We update these terms when our services or legal obligations change. We notify you via your registered account contact — either email or an in-account message — before changes take effect.

Raise it directly with our support team through the Account and Terms path in live chat, or send a written request by email. You also have the right to raise concerns with the relevant authority under applicable Bangladeshi law.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Understand the Rules Before You Start

Account Security and Data Practices

Data Retention

Cookie Use

Account Security

Data Requests

Reach Us on Legal and Account Matters

Common Questions About These Terms

01 Do I need to agree to these terms to open an account?

02 What happens if the laws in my region change and the service is no longer available to me?

03 Can I get a copy of my personal data?

04 How do I dispute a transaction processed through bKash or Nagad?

05 How often do these terms change, and how will I know?

06 Who do I contact if I believe my account data has been handled incorrectly?

Legal

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